Casa users can delete their account directly within the Casa app.
1. Open Profile Settings
2. Select Delete My Account
3. Confirm your request
4. Complete the 6-digit verification process by SMS or automated voice call
Account deletion cannot be completed while there is an active visit or unresolved SOS. Once the active visit or SOS has been completed or canceled, you can return to Profile Settings and submit the deletion request.
When your Casa account is deleted, Casa deletes the account information and data associated with your account, including your profile, sessions, Buddy relationships and invitations, calendar connections, visits, SOS records, device and notification information, verification codes, and profile image.
Limited activity and audit records may be retained for administrative, security, legal, and compliance purposes as described in the Casa Privacy Policy. These records are not retained with your name, phone number, or email address after account deletion.
If you are unable to use the in-app deletion process, including if you have opted out of Casa SMS messages, please contact QMedic Support at support@qmedichealth.com for assistance with your account deletion request.
Casa Support
QMedic / EveryFit, Inc.
44 School St, Suite B5
Boston, MA 02108-4201
support@qmedichealth.com
